The Returns Policy is for goods purchased on the website or over the telephone or post.
Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 7 working days of receipt of your goods using the Copy of order provided with the goods.
The following items may not be returned: Any Sale Items or items that have been worn/used.
Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don’t throw it away and please return it with your goods.
Refunds will be made for the original purchase amount against the original form of tender less postage costs. Please note that in all other cases postage or other return costs will be the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods.
When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly this also applies to postage costs. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.
None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.
Returns Procedure
To return unsuitable purchase(s), we recommend that you post the package at your Post Office using a recorded delivery service. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
All returns should be sent to;
Twine Clothing Ltd
Unit 4
Denstone Hall Farm Shop
Main Road
Denstone
ST14 5HF
If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our staff on 01889 591850